ASSESSMENT OF THE EFFECTS OF SUPPLY CHAIN MANAGEMENT ON OPERATION EFFICIENCY OF PUBLIC HOSPITALS IN MALAWI

This study examines the effects of supply chain management practices on operational efficiency in public and private hospitals in Malawi, with a specific focus on Queen Elizabeth Central Hospital. It investigates how supplier relationship management, inventory control practices, and quality control measures influence overall operational performance. The study is underpinned by the Systems Theory and the Supply Chain Operations Reference (SCOR) Model, applying a positivist research philosophy and an explanatory research design. Quantitative data were collected from health professionals, procurement officers, stores personnel, and administrators using structured questionnaires. The data were analyzed using descriptive and inferential statistics, including regression analysis and this study contributes empirical evidence to healthcare management literature.

The findings reveal that supplier relationship management, inventory control practices, and quality control measures all have a significant positive effect on operational efficiency. Strong supplier relationships enhance timely delivery of medical supplies, reduce stockouts, and support cost-effective procurement. Effective inventory control improves accuracy, reduces wastage, and promotes optimal utilization of resources. Quality control practices ensure adherence to standards, contributing to improved service delivery and patient outcomes. Together, these dimensions demonstrate substantial explanatory power, indicating that hospital operational efficiency depends on the robustness of supply chain processes.

The study recommends that the Ministry of Health and hospital management strengthen supplier engagement frameworks, introduce digital inventory management systems, and enforce regular quality audits across all supply chain stages. It also suggests capacity building initiatives for supply chain officers to ensure consistent application of best practices that enhance operational efficiency in Malawi’s healthcare sector.